|
|
欢迎访问我们的在线零售店，并对我们的产品感兴趣。 如果您是零售商、批发商或分销商，并希望转售我们的产品，请访问我们公司的官方批发网站： https://www.samuelex.com（加拿大） https://www.3jshopping.com（美国） 通过电子邮件索取批发目录和价格：3jca.samuelex@gmail.com 非常感谢你！ Welcome to visit our online retail store and to be interests of our products. If you are retailer, wholesaler or distributor and would like to re-sell our products, please visit the official wholesale website of our company at https://www.samuelex.com in Canada and https://www.3jshopping.com in USA and request the wholesale catalogues and prices via email: 3jca.samuelex@gmail.com Thank you very much! |
|
|
1. 一般信息/General information 我怎么联系你们？ How can I contact you? 您可以通过电子邮件 info@EngineTimes.ws 直接与我们联系，或在提前与我们预约后亲临我们的办公室/陈列室/仓库。 You can contact us directly through email at info@EngineTimes.ws or visit our office/showroom/warehouse in person after making an appointment with us in advance. 我可以访问你们的商店位置吗？ Can I visit your store location? 不，这个网站只是一个互联网在线零售商。我们的实体办公室/陈列室/仓库用于我们的批发商/分销商/零售店业务。我们的联系方式如下。提前与我们预约后，我们提供从该物理位置的自取服务。 No, this site is an internet online retailer only. Our physical office / showroom / warehouse are for our wholesalers / distributors / retail stores business. Our contact information is as below. We offer self-picking-up service from this physical location after making an appointment with us in advance. EngineTimes.ws 7198 Vantage Way, Unit 124, Delta, British Columbia, Canada V4G 1K7 电子邮件：info@EngineTimes.ws 免费传真：1.888.386.7199 / 本地传真：1.604.670.8976 EngineTimes.ws 7198 Vantage Way, Unit 124, Delta, British Columbia, Canada V4G 1K7 Email: info@EngineTimes.ws Toll free fax: 1.888.386.7199 / Local fax: 1.604.670.8976 你们经营批发业务吗？ Do you run wholesale business? 我们的母公司是加拿大和美国的进口商和批发商。请通过以下信息与他们联系。 加拿大：Samulex International Inc. / https://www.samuelex.com 美国：3J USA LLC / https://www.3JShopping.com Our parent companies are importers and wholesale distributors both in Canada and in USA. Please contact with them via the following information. Canada: Samuelex International Inc. / https://www.samuelex.com USA: 3J USA LLC / https://www.3JShopping.com 你们提供折扣批量销售吗？ Do you offer bulk sale with discount? 是的，请将您的请求通过电子邮件发送至 info@EngineTimes.ws。折扣率取决于您订购的数量。 Yes, please email your request to info@EngineTimes.ws. Discount rates are applied depending on the quantity ordered from you. 你们修打火机吗？ Do you repair lighters? 是的，我们的母公司 Samuelex International Inc. 是 Sarome Tokyo 品牌、Sikaro 品牌、Legendex 品牌和 Enginet 品牌在北美的独家经销商，并通过其在加拿大温哥华的服务中心为上述 4 个品牌提供保修服务。 Samuelex 国际公司 服务中心 7198 Vantage Way, Unit 124, Delta, British Columbia, Canada V4G 1K7 邮箱：servicecentre@3jshopping.com Yes, our parent company, Samuelex International Inc. is the sole distributor of Sarome Tokyo brand, Sikaro brand, Legendex brand and Enginet brand in North America, and provide warranty services for the above 4 brands via its Service Centre in Vancouver of Canada. Samuelex International Inc. Service Centre 7198 Vantage Way, Unit 124, Delta, British Columbia, Canada V4G 1K7 Email: servicecentre@3jshopping.com 你们在加拿大境外发货吗？ Do you ship outside of Canada? 是的，我们通过以下承运人在全球范围内发货。 美国 UPS Standard（3-8 个工作日）/ Express Saver（第二天） Canada Post Tracked Packet Air USA（6 个工作日） 加拿大 加拿大邮政加急 UPS Standard / Expedited / Express Saver 走向全球 UPS 加急/特快特惠 Yes, we do ship worldwide via the following carriers. To USA UPS Standard (3-8 business days) / Express Saver (Second Day) Canada Post Tracked Packet Air USA (6 business days) In Canada Canada Post Expedited UPS Standard / Expedited / Express Saver To Worldwide UPS Expedited / Express Saver 你们提供哪些付款方式？ What payments do you offer? 您可以使用任何主要的信用卡和 PayPal 在线购买。 You can purchase online using any major credit card and PayPal. 如何退回有缺陷的商品？ How do I return a defective item? 请将您的订单信息发送至 info@EngineTimes.ws 给我们发送电子邮件。保修维修请参阅制造商/进口商保修说明，他们将处理所有维修。如果您在与制造商打交道时需要我们的帮助，请随时与我们联系。 Please email us at info@EngineTimes.ws with your order information. With Warranty repairs please refer to the manufacturer / importer warranty instructions and they will handle all repairs. If you need our assistance in dealing with the manufacturer please do not hesitate to contact us. 我的订单何时发货？ When will my order ship? 我们在太平洋时区下午 14:00 之前收到您的订单后提供当天发货。 We provide the same day shipping after receiving your order before 14:00 pm Pacific Time Zone. 如何查看我的订单状态？ How can I check the status of my order? 您可以在 https://www.enginetimes.ws 跟踪您的订单或者您可以致电或发送电子邮件给我们以获取更新。当您的包裹发货时，我们会自动向您发送一封确认电子邮件。 You can track your order at https://www.enginetimes.ws Alternately you can call or e-mail us for an update. We will automatically send you a confirmation email when your package ships. 你们的退货政策是什么？ What is your return policy? 所有商品都有资格获得我们的 30 天退款保证。物品必须处于全新状态，所有原始包装。您将收到订单金额减去您支付的任何运费。 All items are eligible for our 30 day money-back guarantee. Item must be in new condition with all original packaging. You will receive the order amount minus any shipping charges you paid. Mail all returns to: EngineTimes.ws 7198 Vantage Way, Unit 124, Delta, British Columbia, Canada V4G 1K7 如何追踪我的包裹？ How can I track my package? 一旦您的订单发货，您将收到我们的电子邮件确认。这将包括交货确认或跟踪号。 Once your order ships, you will receive an e-mail confirmation from us. This will include a delivery confirmation or tracking number. 运送包裹是否需要签名？ Is a signature required to deliver the package? 我们仅在运送高价值货物时需要签名。在大多数情况下，送货人员会将您的包裹留在您的常规投递地点。如果您想添加/删除签名确认以进行交付，请在下订单时告知我们。不收取额外费用。 We require signatures only in the delivery of high-value shipments. In most cases, the delivery person will leave your package in your regular drop-off location. If you would like to add/remove a signature confirmation for delivery, please let us know when the order is being placed. There is no extra charge for this. 打火机是用丁烷气体还是液体燃料运输的？ Are lighters shipped with butane gas or liquid fuel? 不可以，根据美国和加拿大的运输规定，所有打火机都必须空运，不得使用丁烷气体或液体燃料。在点火之前，您需要自己补充优质丁烷气体或液体燃料。您可以购买丁烷气体或液体燃料 No,according to US and Canadian shipping regulations, all lighters must be shipped by air and must not use butane gas or liquid fuel. You'll need to replenish your own premium butane gas or liquid fuel before ignition. You can buy butane gas or liquid fuel. 你们的国际运输方式和交货时间是什么？ What are your international shipping methods and delivery times? 我们通过以下方式在加拿大境外提供送货服务：UPS 加急：全球约 4-6 天送达，UPS Express Save：约 4-6 天送达。全球 2-3 天，但美国/加拿大作为第二天服务。请注意，由于不同国家/地区对国际包裹有不同的政策和海关规定，交付可能会延迟，但不会像往常一样。 We offer delivery services outside Canada via the following methods: UPS Expedited: approximate 4-6 days delivery Worldwide, UPS Express Save: approx. 2-3 days worldwide but to US/Canada as Second Day service. Please note that because different countries have varying policies and customs regulations regarding international packages, delivery maybe delayed but not be as usual. 你们的运费是多少？ What are your shipping fees? 请在我们网站的结帐部分估算不同运输方式的运输成本。 Please estimate your shipping cost of different shipping methods at the check-out section of our site. 你们运送到美国军事 APO/FPO 吗？ Do you ship to US Military APO/FPO? 是的，我们将运送到任何美国目的地或地区。这包括所有军事地址，包括但不限于：AA、AE、AP、APO、FPO 和 DPO。这些邮政编码的订单将通过 Canada Post / USPS Tracked Packet Air 自动发货，并附有运单号。 Yes, we will ship to any US destination or territory. This includes all military addresses including but not limited to: AA, AE, AP, APO, FPO & DPO. Orders to these zip codes will automatically ship via Canada Post / USPS Tracked Packet Air with a tracking number. 你们提供免费送货吗? Do you offer Free Shipping? 我们现在为美国和加拿大的所有超过 100 美元的订单提供免费送货服务。所有订单均符合 UPS 标准运送至美国的条件；加拿大邮政在加拿大境内加急运送；国际订单不符合免费送货的条件。 We now offer free shipping on all orders over $100 to the US and Canada. All orders are eligible for UPS standard shipping to USA; Canada Post expedited shipping within Canada; International orders are not eligible for free shipping. 我是否需要为国际货件支付关税/税金/入境文件费？ Do I have to pay duties / taxes / entry document fee for an international shipment? 这取决于您所在国家/地区的海关规则和规定。您负责为您的包裹支付所有入境费用（UPS 或加拿大邮政保税费）和关税/税款（例如增值税）。请向您当地的海关查询确切的费用。 This depends on the customs rules and regulations in your country. You are responsible for all entry (UPS or Canada Post bond fees) and customs duties / taxes (for example VAT) for your package. Please check with your local customs office for exact fees. 2. 更轻的信息/Lighter Information 我的打火机需要什么样的燃料？ What kind of fuel do I need for my lighter(s)? 我们销售的所有打火机（Enginet 和 Zippo 油防风打火机除外）都需要使用丁烷气体。 Enginet 和 Zippo 防风油打火机需要打火机油。? All lighters we sell (excluding Enginet and Zippo oil windproof lighters) require butane gas to operate. Enginet and Zippo oil windproof lighters require lighter fluid. 你们推荐什么品牌/类型的丁烷气？ What brand/type butane gas do you recommend? 我们推荐三重精制丁烷或更好的气体。品牌无所谓。在打火机中加入 3 倍精炼气体可确保z佳性能并防止堵塞。我们推荐以下品牌：London、Colibri、Dunhill、S.T.杜邦品牌。我们不推荐 Zippo、clipper 或 Ronson 丁烷气体。丁烷气体可以在您所在地附近的烟店/雪茄店或便利店找到。 We recommend triple-refined butane gas or better. The brand does not matter. Putting 3x refined gas in your lighter ensures top performance and prevents clogging. We recommend the following brands: London, Colibri, Dunhill, S.T. Dupont brand. We do not recommend Zippo, clipper or Ronson butane gas. Butane gas could be found at a smoke / cigar shop or convenience store near your location. 如何重新填充丁烷打火机？ How do I refill a butane lighter? 请阅读下面的打火机故障排除页面以及 Youtube 上的视频。如果您购买我们的打火机，您会在礼盒内找到一本黑色的手册和保修手册。 Please read our Lighter Troubleshooting page below along with the videos on Youtube. If you purchase our lighters, you will find a black booklet of manual and warranty within a gift box. 你们的打火机是正品吗？ Are your lighters authentic? 是的，我们出售的所有商品都保证是正品。 Yes, everything we sell is guaranteed authentic. 操作方法视频 How-To Videos? 我们提供现场和手动保修服务手册（补充丁烷气体或燃料，更换火石或灯芯，调整火焰高度）。 We provide both on the site and on the manual warranty service booklet (Refill butane gas or fuel, change flint or wick, adjust height of flame ). 3.维修服务信息/Repairing service Information 我应该把打火机送到哪里维修？ Where do I send my lighter for repair? 所有维修均由 Samuelex International Inc. 处理，该公司是 Sarome Tokyo 在北美的独家经销商，是 Sikaro、Legendex、Enginet 和 Nictaro 品牌的所有者。 All repairs are handled by Samuelex International Inc. who's the sole distributor of Sarome Tokyo in North America, and is the owner of Sikaro, Legendex, Enginet and Nictaro brands. 我的打火机的保修期是多久？ What is the warranty period for my lighter(s)? 日本Sarome品牌：2年有限保修 Sarome brand from Japan: 2-Year limited warranty 来自加拿大的 Sikaro 品牌：2 年有限保修 Sikaro brand from Canada: 2-Year limited warranty 来自加拿大的 Legendex 品牌：1 年有限保修 Legendex brand from Canada: 1-Year limited warranty 加拿大Enginet牌燃气打火机：1年有限保修 Enginet brand gas lighters from Canada: 1-Year limited warranty 加拿大Enginet牌打火机：终身保修 Enginet brand oil lighters from Canada: Life-time warranty 在哪里可以找到打火机故障排除提示？ Where can I find lighter troubleshooting tips? 有关打火机的详细信息，请访问我们的故障排除页面。 Please visit our troubleshooting page for our lighters in details. |